Delivery and Returns

The Seller will send the Products via the contracted cargo company within a maximum of 30 days. If this cargo company does not have a branch in the Buyer’s location, the Buyer must receive the Product from the nearest branch of the cargo company within 7 days at the latest; Otherwise, the Buyer is responsible for all damages and expenses.

In the event that the Buyer is not personally present at the address at the time of delivery of the products and the persons at the address do not accept the delivery, the Seller shall be deemed to have fulfilled its obligation in this regard. In case there is no one to take delivery at the address, it is the Buyer’s responsibility to follow up the shipment of the products by contacting the cargo company. If the product is to be delivered to a person/organization other than the Buyer, the Seller cannot be held responsible if the person/organization to be delivered is not present at the address or does not accept the delivery. In these cases, any damages arising from the late receipt of the Product by the Buyer and the expenses incurred due to the fact that the Product has been waited in the cargo company and/or the return of the cargo to the Seller shall also be borne by the Buyer.

The Buyer is responsible for checking the Product as soon as he receives it and when he sees a problem in the Product due to the cargo, not accepting the Product and keeping a report to the Cargo company official. Otherwise, the Seller will not accept responsibility.

If the Product cannot be delivered within the legal period due to force majeure, the Seller shall immediately notify the Buyer of this situation. In this case, the Buyer can cancel the order or wait until the force majeure situation ends. In the event that the Product cannot be supplied by the Seller, the Seller shall clearly inform the Buyer within 3 days after learning of this situation and the Buyer shall cancel the order. With the cancellation of the order by the Buyer, the Seller is obliged to return the total price paid by the Buyer and any documents that put him under debt, if any, to the Buyer within 14 days at the latest. In such a case, the Buyer shall not claim any additional material and moral damages from the Seller.

If, for any reason, after the delivery of the product, the Bank/financial institution to which the credit card is processed does not pay the Product price to the Seller or demands a refund of the price paid, the Product shall be returned to the Seller by the Buyer within 3 days at the latest. If the non-payment of the product price is due to a fault or negligence of the Buyer, the shipping costs will be borne by the Buyer. All other contractual-legal rights of the Seller, including the follow-up of the Product price without accepting the return, are reserved separately and in any case.

The Buyer has the right to withdraw from the order-Contract within fourteen (14) days from the date of receipt of the Product, without giving any reason and without paying any penalty. However, the Buyer may use his right of withdrawal within the period from the conclusion of the Contract until the delivery of the Product.
Unless otherwise agreed in writing by the parties, the Buyer cannot exercise its legal right of withdrawal regarding the following Product/service(s), even if it has not been used:
a) Products or services whose price changes depending on the fluctuations in the financial markets and which are not under the control of the Seller,
b) Products prepared in line with the Buyer’s requests or personal needs (those that are customized for the person/personal needs by making changes/additions),
c) Products that can spoil quickly or expire,
d) Products whose protective elements such as packaging, tape, seal, package have been opened after delivery and which are not suitable for return in terms of health-hygiene,
e) Products that are mixed with other products after delivery and cannot be separated due to their nature,
f) Services started to be performed with the Buyer’s approval before the expiry of the right of withdrawal.
The Buyer must direct the notification that he has exercised his right of withdrawal to the Seller, in writing or with a permanent data store, within the above-mentioned period, as follows.
In case the right of withdrawal is exercised before the delivery of the products to the courier company for delivery to the Buyer, the Buyer shall send the necessary notification to the Seller’s (flavorsgold@gmail.com) e-mail address.
In case the right of withdrawal is exercised following the delivery of the products to the courier company to be delivered to the Buyer, the Buyer shall complete the return form on the back of the invoice delivered with the product, and return the Products, complete and undamaged, together with its box, packaging, and standard accessories, if any. It will be forwarded to the courier company. For product returns whose invoices are issued on behalf of institutions, a return invoice must be issued.
In case the right of withdrawal is exercised, the Buyer is obliged to return the Product(s) to the Seller within ten (10) days at the latest from the date on which the withdrawal notification is submitted to the Seller. The shipping cost of the returned Product shall be borne by the Seller, provided that the Seller’s contracted cargo company is used.
Provided that the right of withdrawal is fulfilled by the Buyer in a timely manner and duly, the Seller shall pay all the collected payments, including the product price and, if any, the delivery costs of the goods to the consumer, within 14 days from the date of receipt of the withdrawal notice. will return it to the Buyer in accordance with the vehicle. Delivery costs collected from the Customer shall be borne by the Seller only if all products subject to the same order are returned.
In cases of legal withdrawal and other order-contract cancellations, the Seller may receive a discount on the Product price and/or all kinds of reward points, etc., from the Buyer. The rights of collection and deduction of monetary values ​​are reserved.
In cases where the right of withdrawal is not stipulated by law, the right of withdrawal cannot be benefited from, and in cases where this right is not used duly or on time, the Buyer loses the right of withdrawal.
If there is more than one product in the order placed by the Buyer and the Buyer wishes to return some of these products, the Buyer can use the right of withdrawal for these products only after the delivery of the product.
Products sold over the internet in the Seller’s retail stores are not refundable.